Returns Policy

Can I return my goods?

Returns may be subject to a 20% handling charge or £25, whichever is greater. This is non-negotiable. Where Signet Industrial Distribution Ltd accept liability for an error with a customer order then the returns fee will be waived. Only goods from within the Signet Industrial Distribution Ltd.’s catalogue will be considered for return. Non-catalogue items are non-returnable, unless faulty. Requests to return goods must be made within 7 days from the date of the delivery. Returned goods must be unused and in good working order, fit for re-sale. Items on a Sale or Return basis agreed with the sales team, must be requested to return within 10 working days from the date of the delivery note.

What if I need to cancel?

Any request to cancel an order/back order must be made in writing via email to sales@signetid.co.uk. If accepted, a confirmation email will be sent accepting the request. Non-catalogue items cannot be cancelled, under any circumstances. Goods to be shipped directly from manufacturer must be cancelled within 1 hour of ordering. Cancellations will not be accepted if the goods have already been despatched by the manufacturer. Signet Industrial Distribution Ltd will not accept any order cancellation due to the manufacturer extending the expected or promised date.

What if there are any discrepancies?

Any discrepancy with deliveries from Signet Industrial Distribution Ltd must be reported within 5 days from the receipt of goods. It is your responsibility to check the condition of your consignment whilst in the presence of the delivery driver and sign accordingly if the consignment is damaged. This also applies if the required delivery time is not met and the stated number of parcels are not present. Any claims cannot be accepted if the details are not made apparent on the consignment note

Help! I've made a mistake.

Customer order errors can only be cancelled/amended within 1 hour of the order being placed. Goods ordered incorrectly can only be returned within 5 days of receipt of the good(s). Signet Industrial Distribution Ltd reserve the right to review returns or cancellation trends or history with any individual customer. We may choose to review that customers pricing structure or credit items to reflect any excessive level of returns or cancellations. Signet Industrial Distribution Ltd may also choose to forbid any further returns or cancellations from any one customer, for any reason.

Do I need a Signet Industrial Distribution Ltd returns note?

Signet Industrial Distribution Ltd reserve the right to decline any returns, especially requests for the return of large quantity orders specifically ordered against your requirement. Goods are not to be returned without an authorised returns note complete with a Signet Industrial Distribution Ltd returns number. Any returned items must be accompanied by a Signet Industrial Distribution Ltd returns note, failure to include this makes the return void.

From 13 June 2014, the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance, for example online or over the phone. Details of the CCR can be found here.